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What if I need to change, reschedule, or cancel my appointment? What are the fees?

You can easily manage your appointment details, including rescheduling or cancellation, directly through your online Account Portal.

How to Change Your Appointment

To make any changes to your appointment, simply log in to your Clutter account and navigate to the Appointments tab. Select your upcoming appointment to view your options:

• Reschedule or Cancel: You can select these buttons to change your appointment date or cancel the service entirely.
• Modify Details: By selecting "View/Edit Details," you can update the appointment address, change the Day-of Contact information, or edit the item-based information for a pickup or return.

For Item-Based Changes (Adding or Removing Items)

The process for updating your pickup or return inventory depends on how close you are to your scheduled appointment:

• More than 72 hours out: You can make changes yourself through the Account Portal. Select " View & Edit Details," then click the " Add/remove Items" button to update your inventory. Ensure you click “Save Changes” to update our system so our Live Operations team can prepare materials.
• Less than 72 hours out: The portal will lock, and you will not be able to edit item details. - If it is only a change of a few items, it is typically okay to proceed without needing to modify the details in the system.
  • For larger or more complex inventory changes, you must contact our Customer Experience team by selecting the " Contact Us" button for further assistance.

Cancellation & Rescheduling Fees

To avoid incurring a penalty fee, you must cancel or reschedule your appointment at least 48 hours in advance of the scheduled date and time.

Example: If your appointment is scheduled for Wednesday with a 9:00 AM arrival window, you must cancel or reschedule by Monday at 9:00 AM to avoid the $100 fee.