## We’re Here to Help

# What happens if an item is lost or damaged?

In the unlikely event of loss or damage, you can file a claim by [logging into your Clutter account](https://account.clutter.com/login) and selecting “Claims” in the top menu.

We know this can be stressful, so we try to make the claims process simple. Submitting claim information typically takes about 5-10 minutes. Once your claim is submitted, the Clutter Trust & Safety Team will begin the claim determination. After you agree to the claim settlement, you are able to select between PayPal (5-day) or Check (30-day) for the distribution of the claims settlement.

Did this answer your question?

Yes

No