## We’re Here to Help

# Do I need to be present at both the pickup and destination address?

Yes, either you or a designated _Day-of Contact_ needs to be present for both the pickup and delivery of the items.

If you have already scheduled your appointment and wish to designate a _Day-of Contact_ in your place, you can update this in your online [Clutter Account Portal](https://www.clutter.com/help/articles/account.clutter.com/login)! Click the _Appointments_ tab and the _View/Edit Details_ button. From there, scroll to the section labeled _Day-of Contact_ to add the new name and phone number to save to the order. This _Day-of Contact_ will now receive appointment related communication!